Allum Manor House & Hall
Allum Manor House & Hall
Patient Assessment Centre - PAC
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FAQ’s
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What Is It?
Following a phone call to NHS 111 or the patient’s GP Practice, patients who are clinically appropriate will be given a timed appointment to be assessed by a clinician at the Patient Assessment Centre (PAC) for observations and if required, a face-to-face clinical assessment for medical decision and appropriate follow-up as required.
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Which GP Practices Are Involved?
The GP Federation Herts Health Ltd are responsible for the provision of clinical and administrative staff at the PAC
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Why Will A PAC Be Based At Allum Manor?
The Herts Valley Clinical Commissioning Group was looking for a location to serve the residents of Hertsmere. The original site at Elstree Way Clinic was no longer available due to the NHSE directive for clinical services that were stepped down during COVID Wave 1 to be stood back up to ensure patients can access normal NHS Services (e.g. Podiatry, Speech and Language etc.)
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The Trustees of Allum Manor, a registered charity, have agreed to set apart part of the car park for the PAC to be set up, free-of-charge, as a service for the local community.
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How Long Will It Be there?
The PAC will be open BY APPOINTMENT ONLY from 1:00 to 6:00, Monday through Friday, from 30th November. This may be subject to change if the further COVID Wave 2 increases demand. This will be reviewed in March and subject to negotiation with the Allum Manor Trustees.
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Where Is The Next Nearest PAC?
There are PACS currently provided at Hemel Hospital for Dacorum and St Albans and Harpenden patients and Garston Health Centre for Watford Patients.
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So Can I Get A Covid-19 Test At The PAC?
No, the PAC is NOT a national swabbing centre and does not provide testing as part of the service model.
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However, a clinician may instruct a patient to book online and attend their COVID test at a national facility and will call the patient in 3 days time to learn and record the results
of a test. The clinician may also instruct that the patient be sent direct to A&E or be further assessed in the PAC if clinically appropriate.
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Am I At Risk Of Getting Covid-19 From Someone At The PAC?
No, the PAC is entirely self-contained and isolated.
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Staff from the PAC are restricted to the area clearly marked as being set aside for the exclusive use of the PAC.
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Patients must come to the PAC by car; they are NOT permitted to walk into the PAC.
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A security officer will check that the patient has an appointment; if they have not, they will be turned away.
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Patients must park in designated spaces within the area of the PAC, but NOT in the rest of the car park.
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No Allum Manor staff or any of its guests may enter the area occupied by the PAC.
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A full-time cleaner employed by the NHS will ensure that the consultation room is thoroughly cleaned between visits by patients.
Allum Manor House & Hall
Allum Manor House & Hall
As of today Tuesday 1st December 2020 ...
Allum Manor in Elstree and Borehamwood is supporting the local response to coronavirus by hosting a Patient Assessment Centre (PAC) run by the NHS that will offer appointments to residents who require medical assessments and observations for Covid-19 symptoms.
The PAC is located in temporary buildings in a sectioned-off part of the Allum Manor car park. It will open on 1 December 2020 and will be available by appointment only from 1pm to 6pm Monday to Friday. It will only see patients who have been referred to the PAC by their GP or by NHS111. Testing for Covid-19 is NOT part of the service. For patients that are unable to attend the PAC there is also a home visiting service available.
Previously the PAC had been based at Elstree Way Clinic but since August this facility has reverted back to seeing regular NHS patients who need community health services such as podiatry and speech and language therapy.
When Herts Valleys Clinical Commissioning Group put out a call for alternative sites to support Hertsmere patients, the Trustees of Allum Manor stepped in and kindly agreed to section off part of the car park for the PAC, free-of-charge, as a service for the local community. It will be reviewed in March 2021 to see if it is still needed, depending on demand.
Dr Kate Page, senior partner at Fairbrook Medical Centre in Borehamwood and Hertsmere Locality Chair for Herts Valleys CCG said, “Patient Assessment Centres are led by GPs and are an important part of our response to Covid-19. They provide dedicated support for Covid-19 patients in the community – allowing GP practices to focus on helping patients with health issues that aren’t related to Covid-19. We’re extremely grateful to the Allum Manor Trustees for giving up part of their car park so that we can support local patients.”
On behalf of Allum Manor Trustees, Bob Redman said: “We’ve already hosted Blood Donor Clinics during 2020 and naturally we wanted to continue to support the NHS by hosting the new PAC. We have worked closely with the CCG to make sure that there are comprehensive measures in place to keep the PAC entirely separate from Allum Manor so that it poses no risk to our staff and guests.”
As well as being in an area of the Allum Manor car park that is entirely self-contained and isolated, there will be strict controls in place at the PAC to prevent any potential spread of Covid-19.

• Staff working at the PAC are restricted to the area clearly marked as being set aside for
the exclusive use of the PAC.

• Patients must travel to the PAC by car; they cannot walk onto the site. Once on site they must park in one of the designated spaces; they are not permitted to park anywhere else in the car park.

• A security officer will check that patients entering the site have an appointment and will turn away anyone who does not.

• No Allum Manor staff or guests may enter the area occupied by the PAC.

• A full-time cleaner employed by the NHS will ensure that the PAC is thoroughly cleaned between visits by patients.

For media enquiries please contact the Herts Valleys CCG communications team by email at communications.hvccg@nhs.net